Building Rapport With People
To improve the rapport in your relationship, you may want to consider the following proven rapport-building tactics. Check them off to see what you are doing now, and what you can start incorporating into your conversations.
- Show gratitude for the appointment or order.
- Pass on compliments from associates.
- Avoid controversial topics such as war, politics or religion.
- Show respect for the other personโs time. Be on time.
- Learn a little bit about your prospects and look for shared experiences or values.
- Compliment your prospect.
- Be cheerful and excited about your product. No one likes a bore.
- Never speak badly about others or competitors.
- Suppress anger or irritability.
- Never argue or disagree with the client.
- Use the same type of words they use on a regular basis.
- Match their personality style.โจ13. Donโt be a know-it-all.
- Ask for their help.
- Be dependable and honest.
- Praise their choices and decisions.
- Respect the differences in people.
- Send a gift (if appropriate).
- Pass on articles, journals or interesting information.
- Use referrals from bosses, peers or associates.
- Listen. Donโt monopolize the conversation.
- Donโt share your problems. They have enough of their own.
- Use their name frequently.
- Find out about their dreams and share them.
- Follow-up as promised.
Use these strategies to build the relationship.